Returns, Simplified
Made with care. Backed by a promise. 💜
I put a little piece of my heart into everything I make, and I want you to love your jewelry. If your piece isn’t quite right, please reach out. I’m here to help make things right and keep the return process simple.
A little reassurance
To request a return, contact me within 14 days of receiving your item. Pieces must be unworn and unused, unless there is a clear and obvious defect.
Return shipping is on me. Once your item is returned, I’ll refund the price you paid for the piece. Original shipping charges are not refundable.
Your refund
I’ll issue your refund within three business days of receiving your returned item. Your bank or payment provider may need additional time to process and display the refund in your account.
Let’s take care of it
Email info@twistedragsjewelry.com or get in touch through the Let’s Talk page. Include your order number and a brief note about your concern. If your piece has a defect, please include a photo to help me understand what happened.
Please reach out before mailing your item so I can arrange prepaid return shipping and provide instructions.
Thank you for giving me the opportunity to make things right. Your trust means so much to me.